Privacy Policy

At a Glance

• What we collect: Contact details, quote/order information and basic website usage data.
• Why: To fulfill quotes and orders, support wholesale/trade accounts and improve our website.
• Who we share it with: Service providers who help us run our website and business (e.g., hosting, analytics, shipping) - we do not sell your personal information.
• Your rights: Under Canadian law (PIPEDA), you can access, correct or ask us to stop using your personal information at any time.
• Questions? Contact our Privacy Officer at Email: info@igiparts.com.

IGI Parts ("IGI Parts," "we," "us," or "our") is a Caledon, Ontario-based wholesale supplier of aftermarket heavy-duty truck parts. This policy explains what personal information we collect through igiparts.com, why we collect it, how we use and protect it and the choices and rights available to you. It applies to all visitors, wholesale/trade account holders of our website.

We are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and where applicable, Canada's Anti-Spam Legislation (CASL). By using this website, you agree to the practices described in this policy.

Information We Collect

We collect personal information that you provide directly, information collected automatically as you browse our website and information we may receive from third parties who support our business.

Information You Provide to Us:

• Name, email address, phone number and mailing address
• Truck make, model and year and parts you're inquiring about
• Wholesale/trade account details (business name, resale information)
• Order and transaction details, including billing and shipping information
• Any information you submit through contact forms, quote requests or customer service correspondence

Information Collected Automatically:

• IP address, browser type, device information
• Pages viewed, time on website and referring website
• Cookie data (see Cookies & Tracking Technologies below)

Information From Third Parties:

• Payment processors, shipping carriers or business partners who assist in fulfilling your order.

How We Use Your Information

We use your personal information to:

• Respond to quote requests and process orders
• Set up and manage wholesale/trade accounts
• Communicate with you about your order, account or inquiry
• Improve our website, product catalog and customer experience
• Send you promotional offers, where you have consented (see SMS & Email Marketing Consent)
• Comply with legal and regulatory obligations

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our website and improve performance. We currently use Google Analytics and Meta Pixel to analyze website traffic and measure the effectiveness of our marketing.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website, such as saved quote requests or personalized content.

Third-Party Analytics & Advertising Disclosure

We may use third-party analytics and advertising services, which may collect information such as your IP address, device type and browsing behavior on our website. This information may be used to measure advertising performance and deliver relevant ads to you on other websites. These providers are bound by their own privacy policies and we do not authorize them to use data collected on our website for purposes beyond providing these services to us.

How We Share/Disclose Your Information

We do not sell your personal information. We may share it with:

• Service providers who support our operations (e.g., website hosting, email delivery, shipping/logistics, payment processing)
• Professional advisors, where necessary for legal or business purposes
• Government or regulatory authorities, where required by law
• A successor entity, in the event of a merger, acquisition or sale of IGI Parts' business assets

Wholesale/Trade Account Data

If you apply for or hold a wholesale/trade account with IGI Parts, we may collect additional business information, such as your business name, resale details and purchasing history, to manage pricing tiers, invoicing and account-specific communication. This information is used solely to support your business relationship with IGI Parts and is handled with the same protections described throughout this policy.

SMS & Email Marketing Consent

Transactional communications: If you provide your phone number or email in connection with a quote, order or account inquiry, we may use it to send order updates, tracking information or respond to your request. These messages are not promotional.

Marketing communications: We will only send you promotional emails or SMS messages if you have separately opted in. You can withdraw consent at any time by using the unsubscribe link in our emails, replying "STOP" to SMS messages or contacting us directly. We comply with CASL requirements for commercial electronic messages sent to Canadian residents.

Your Rights & Choices

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the collection, use or disclosure of your information (subject to legal or contractual restrictions)
• Ask questions about how your information is handled

To exercise these rights, contact our Privacy Officer using the details in the Contact Us section below. We will respond within a reasonable time and in accordance with applicable law.

Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, use or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children and we do not knowingly collect personal information from anyone under the age of 16. If we learn we have inadvertently collected information from a child under 16, we will delete it promptly.

International/Cross-Border Data Transfers

Where your personal information is transferred to or stored in another country, it may be subject to that country's laws, which may differ from Canadian privacy law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact our Privacy Officer:

• Email: info@igiparts.com
• Address: 13941 Airport Rd, Caledon, ON L7C 2X6

Frequently Asked Questions